Warranty Procedure


Contact the factory on +44 (0)1842 753 994 with the following information:

  • Provide equipment model and serial number

  • Location of machine and site contact details

  • Description of the fault

Precision Refrigeration's 24 month parts and labour warranty applies to all new integral products (excludes remote, or otherwise specified units) and accessories supplied by Precision Refrigeration, to the original purchaser only. Precision Refrigeration is responsible for the warranty of the product to the purchaser, including any labour content required in the fitting of parts supplied, but excludes spare parts sales. 

Standard Warranty Conditions – included within the price - UK Only 

Monday to Friday, 8.30am to 5.00pm 

  • Excludes weekend call out

  • Excludes out of hours call out

  • Weekend and out of hours coverage, subject to quotation and order

  • Precision will aim to attend site, within 24 hours of call

  • Excludes; lights and gaskets, customer abuse, or misuse 

Extended parts and labour warranties are available at time of purchase.  Standard warranty terms apply; however, equipment must be adequately maintained.  We reserve the right to invalidate the warranty, if the product is clearly, poorly maintained. 

Please contact your local Precision distributor for warranty calls outside the UK